Reference

What You Need to Know Before Using gt9

Access to gt9 depends on your local law and whether your region is eligible — we ask you to check that before opening an account. These conditions govern how your account, wallet activity through bKash, Nagad, or Rocket, and any disputes are handled.

Eligibility by local lawAccount holder termsBangladesh-region accessbKash, Nagad, Rocket wallet rulesDispute and contact process
gt9 What You Need to Know Before Using gt9
HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account data — including wallet verification records for bKash, Nagad, and Rocket — is held securely and accessed only for operational and compliance purposes. We do not sell account data to third parties. You have the right to request a copy of what we hold, ask for corrections, or request closure of your account and deletion of personal data where law permits. Each of these requests goes through our support team.

Data Handling Account and wallet data, including bKash and Nagad verification records, is stored securely. Access is limited to operational teams and is not shared with advertisers.
Account Security We use OTP verification on login and wallet withdrawal steps. If you suspect unauthorised access, contact support immediately to freeze your account pending review.
Data Retention We retain account records for the period required under applicable law. After account closure, most personal data is removed on a rolling schedule unless a legal hold applies.
Your Right to Request You can ask us to correct, export or delete your data. Submit the request via in-account help or email. We aim to respond within a reasonable timeframe and confirm each step.
REACH US DIRECTLY

Contact gt9 on Legal or Account Questions

If you have a question about these conditions, your account eligibility, or a wallet transaction through bKash, Nagad, or Rocket, our support team handles these directly. Raise a query through live chat, email, or the in-account help path — we respond in the order received and keep a record of each exchange.

Live Chat Available through your account dashboard. For legal queries, describe the specific issue and your account ID so we can route it correctly.
Email Support Send legal or eligibility questions to our support address listed in your account settings. Include your registered mobile number for faster matching.
In-Account Help Path From your account menu, go to Help, then select Legal or Account Conditions. This routes your query to the right team without going through general support.

Legal and Eligibility Questions Answered

Below are the questions we get most often about account conditions, eligibility, wallet rules, and how to act on your rights. If your question is not here, raise it through live chat or the in-account help path.

Access depends on your local law and eligible region. Check whether online wagering is permitted where you are before opening an account — we cannot make that determination for you.

Yes. All wallet activity through bKash, Nagad, and Rocket is covered by the same account conditions. Eligibility rules apply regardless of which payment rail you use.

Funds in your account wallet at the time of suspension follow the withdrawal process set out in our terms. Raise a dispute through support if you think the suspension was made in error.

Submit a data request through the in-account help path or by emailing support. Include your registered mobile number and we will confirm receipt and expected response time.

Yes. Request account closure and data deletion via support. We action these in line with applicable law — some records may be retained for the period required under legal or compliance obligations.

We post updates on this page with the effective date shown. If you continue using your account after that date, it means you accept the revised conditions. We flag material changes clearly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.